Frequently Asked Questions
At Menopause Specialist Clinics, we are committed to providing you with exceptional, patient-centred care. Whether you are navigating menopausal symptoms or seeking expert advice on treatment options, we’re here to support you every step of the way.
Can I Refer Myself?
Yes, you can! No GP referral is required. Simply complete our online health questionnaire and securely share your medical history. Once completed, you can book a video or phone consultation directly through our website.
Booking Process
Lessons learned from complaints are integrated into our practices to enhance patient care.
Online Booking
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Available 24/7 at www.menocare.org.
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View real-time appointment availability.
Phone Booking
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Call us at 01482 298942 to speak with our friendly administrative team.
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Our team can guide you in selecting the consultation type best suited to your needs.
Emergency Support for Existing Patients
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Our WhatsApp helpline (07700141298) is exclusively for existing patients requiring urgent, non-critical same-day support.
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For immediate medical emergencies, always contact 999 or your local emergency services.
Email Booking
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Email us at secretary@menocare.org for appointment requests or inquiries.
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Receive a response within 24 hours.
How Should I Prepare for My Consultation?
We’ll send you a Comprehensive Pre-Consultation Guide via Pabau CRM to help you prepare:
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Complete the Symptom Questionnaire: Share your concerns to help us tailor your consultation.
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Submit Medical Records: Upload relevant documents securely through the online portal. If necessary, we’ll request your consent to access further medical information from your electronic health records, GP, or personal copies.
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Prepare a Medication List: Use our Questionnaire to record all current medications, including dosages and frequency. Alternatively, have the list ready for your consultation
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Outline Questions or Concerns: Write down topics for discussion. For complex cases, you may share these through the online portal or our secure email in advance for more in-depth preparation.
Patient Portal Features
Your personal account, accessible 24/7 through our secure online platform, provides
Appointment Management
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View, reschedule, or cancel appointments.
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Set reminders via email or SMS.
Medical Records Access
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Review consultation notes, treatment plans, and test results.
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Track health progress over time.
Secure Massaging
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Communicate directly with healthcare providers for non-urgent queries.
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Request prescription renewals.
Educational Resources
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Access articles, videos, and personalised health tips approved by our clinic.
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For technical support, email secretary@menocare.org
Keeping your GP informed ensures continuity of care. With your consent, we can send updates directly to your GP, or you may choose to deliver our clinic letters yourself—an option we highly recommend.
What About Communication with My GP?
How Do Prescriptions Work?
Initial Prescription
Issued to our Pharmacy (CloudRx)electronically after your consultation. Valid for 1–3 months.
Dispensing Medication
Medications are mailed once payment is processed.
Repeat Prescriptions
Submit requests via the patient portal at least two weeks before expiry.
Prescription Review
Scheduled every 6–12 months to assess effectiveness and ensure your treatment remains optimal.
Feedback
We treat all complaints with utmost seriousness to maintain the highest standards of care
How to Submit a Complaint
Email secretary@menocare.orgor call 01482 298942 for assistance and the highest standards of care
Duty Of Candour
If something goes wrong, we will inform you, explain what happened, apologise, and outline corrective actions.
Continuous Improvement
Lessons learned from complaints are integrated into our practices to enhance patient care.
What About Long-Term Care?
At discharge, we’ll provide you with a wellness plan to help manage your health independently. Follow-up appointments can be scheduled as needed to ensure continued support.
Where Can I Find More Information?
Visit www.menocare.org for detailed contact information, emergency procedures, and additional resources.
Email Booking
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Email us at secretary@menocare.org() for appointment requests or inquiries.
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Receive a response within 24 hours.